Policies

Your health and the health of all our clients matter to us. To ensure that all our clients are treated fairly and able to receive treatment in a timely manner, we ask that you provide at least 24-hours’ notice if you need to change, reschedule or cancel your appointment. If you change or reschedule your appointment without providing us with 24-hours advance notice or fail to keep your appointment (if you are a no-show) you will be charged a fee of $50.00. To help us serve you better and ensure appointment availability, we kindly request that you provide a credit card to keep securely on file. This will only be used in the event of late cancellation, late rescheduling, or no-show, in accordance with our policy.

Please note that failure to provide this information may result in the provider being unable to accept future appointment requests.

 A 15-minute grace period is allowed, but after 15 minutes, your appointment will be cancelled, and you will be marked as a no-show and a $50.00 no-show fee will be enforced.

Please be advised that if you miss more than two scheduled appointments without prior notice, we may not be able to accommodate future appointment requests. To reschedule or cancel an existing appointment, please contact us at: info@providencemedicalmassage.com or by text/call at (425)319-9288 or reschedule your appointment online through our booking site. Thank you for your consideration and understanding.